UA-S10 Driver Ver.1.0.2 for Windows® 11

(Note)
In no event shall Roland Corporation ("Roland") be liable to end-users for any damages whatsoever, including but not limited to financial damages for loss of business profits or business information arising from the use of, or inability to use this product. The foregoing provision is effective even if Roland has been advised of the possibility of such damages.

Refer to Roland's Support page for the latest information.
https://www.roland.com/global/support

Driver for Windows 11

Your computer downloads the Windows® 11 driver for UA-S10 automatically from the Internet when UA-S10 is connected to the computer.

• This driver also supports ASIO(Steinberg Audio Stream I/O Interface).

System requirements

Operating System

Microsoft® Windows® 11

 

Computer

Windows-compatible PC equipped with USB port

*	ARM-based PCs are not supported.
*	It cannot be used in a virtual Windows environment.
*	Windows running on Mac is not supported.

Other

Internet connection

*	The Internet connection is needed to download the driver.

Cautions and Limitations

• Sound interruption or other less-than-perfect outcomes may be experienced if your computer's performance and specifications are somewhat inadequate. The types of applications you use and the way in which you use them can also influence the experience you receive.
• If the UA-S10 does not work correctly after resuming from Sleep mode, you should exit all applications that use the UA-S10, and then disconnect the USB cable of the UA-S10 and reconnect it.
• If the USB cable is disconnected and reconnected while the UA-S10 is in use, it may stop operating correctly. If this occurs, you should exit all applications that use the UA-S10, and disconnect/reconnect the USB cable of the UA-S10.
• Audio clicks and pops may occur during playback or recording if you connect or disconnect other USB devices (such as USB memory) or turn another USB device on/off while using the UA-S10.
• In some cases, you may not obtain the expected level of performance if you're using a USB-connected hard disk at the same time as the UA-S10. Do not use a USB-connected hard disk as the storage destination for the audio that you're playing back or recording.

Installation

1. Disconnect all USB devices except keyboard and mouse, and then start Windows.
2. Check that the computer is connected to the Internet.
3. Exit the running application.
4. Use a USB cable to connect the UA-S10 to your computer.
   The driver will be installed automatically.
5. After several minutes, click the Start button and then click "All apps".
6. Open the Roland folder.
   If the "UA-S10" icon is displayed, the installation is completed.

*	Under normal conditions, the driver installation is completed in several minutes.It may take about 10 minutes depending on the Internet connectivity or if there are other drivers being installed for other devices.
*	A problem may have occurred if UA-S10 is connected but cannot be used after waiting for 10 minutes.Refer to "Troubleshooting."

Before you begin

Input/output device settings for your application

In order to obtain optimal performance from your applications, specify the input/output device for your applications as described below. (For details on making these settings, refer to the owner's manual for your application.)

Audio Playback/Recording devices

[Playback devices]

1-2 (UA-S10)

3-4 (UA-S10)

5-6 (UA-S10)

 

[Recording devices]

1-2 (UA-S10)

MONITOR (UA-S10)

 

Settings for playback and recording devices to be used with Windows applications

Configure the settings for using UA-S10 in Windows applications.

*	Some applications may allow individual setup of playback/recording devices.

1. Click the "Start" button, and then click "Settings."
2. Click "System," and then click "Sound."
3. Under "Output," select the device to be used for playback, such as UA-S10's "1-2."
   Under "Input," select the device to be used for recording, such as UA-S10's "1-2."

   *	A problem may have occurred if the devices above cannot be selected. Refer to "Troubleshooting."

4. Close the "Settings" dialog box.

Device settings for ASIO-compatible applications

When using the UA-S10 with an ASIO-compatible application, select "UA-S10" as the ASIO setting for your application.

Opening README file

1. Click the "Start" button, and then click "All apps".
2. Open the Roland folder and then click "UA-S10 Readme".

Changing/checking driver settings

Changing/checking driver settings

1. Click the "Start" button, and then click "All apps".
2. Open the Roland folder and then click "UA-S10".
3. The "UA-S10 Driver Settings" dialog box will appear.

   *	For details on the setting items, refer to "About the items in the Settings dialog box."

About the items in the Settings dialog box

SAMPLE RATE

Displays the present sample rate.
To change the sample rate, select a sample rate from the menu.

*	When the sampling rate is switched, a small pop noise may be heard, but this does not indicate a malfunction.

 

Audio Buffer Size

You can adjust the audio input/output buffer size. (By default, this will be the sixth position from the left.)

Decreasing the buffer size will shorten the latency and improve realtime performance, but might make it more likely that you will experience audio clicks and pops, depending on your computer's processing power and the song data load.
Increasing the buffer size will lengthen the latency, but will make audio streaming more stable, and it will be less likely for audio clicks and pops to occur.

In general, you'll probably want to decrease the buffer size for better realtime performance if you're playing a software synthesizer in real time, or if you're monitoring an audio input that's being passed through your DAW software.
Conversely, you can increase the buffer size to prevent audio clicks and pops if you're recording or playing back song data that contains numerous tracks and presents a heavy processing load.

By changing the buffer size as appropriate for your situation, you can obtain the right balance between realtime performance and audio streaming stability.

* Note!
If you use an application with an audio equipment test function, after changing the buffer size, carry out a test.

ASIO Buffer Size

This is the buffer size that can be set by the ASIO application.

 

"Low Latency mode" checkbox

This lowers the latency of the ASIO driver.

*	If you cannot play back or record or if the sound is interrupted, clear this checkbox and increase the "Audio Buffer Size."

"Match with the ASIO sample rate" check box

This option matches the Windows sound sample rate, e.g. MME, DirectSound, or WASAPI, with the ASIO sample rate. Select this check box when using an ASIO-compatible application concurrently with a Windows sound-compatible application such as Windows Media Player.

 

"Default" button

Reverts back to the default settings.

 

"Show README" button

This button displays the README file (this document).

 

Information

This field shows the driver version.

To reinstall

1. Delete the driver as described in "To uninstall."

   *	When you uninstall, the settings of the Driver Settings dialog box will be initialized. For details on the setting items, refer to "About the items in the Settings dialog box."

2. Install the driver as described in "Installation."

To uninstall

1. Disconnect all USB devices except keyboard and mouse, and then start Windows.

   *	Be sure to also remove the UA-S10's USB cable.

2. Exit all applications before you begin the uninstallation.

   *	Please wait for about 10 seconds until these applications exit completely.

3. Click the "Start" button, and then click "Settings."
4. Click "Apps," and then click "Apps & features."
5. In the list, click "⁝" next to UA-S10 Driver, and select "Uninstall."

   *	The driver is not installed if UA-S10 Driver is not displayed in the list.You do not need to uninstall the driver.

6. If a message confirming the uninstallation appears, click "Uninstall".
7. If a dialog box regarding User Account Control appears, click [Yes].

   *	If you are asked to enter the password for an administrative account, sign in to Windows as a user whose Account Type is Administrator, and then perform the uninstallation.

8. The display will indicate "The installed UA-S10 Driver will be uninstalled." and click the [OK].
9. When the message "Uninstallation was completed." is displayed, click [OK] to restart Windows.

Troubleshooting

Cannot install the driver

Check the status of the device

Under normal conditions, the driver installation is completed in several minutes.

If the UA-S10 is connected but cannot be used after waiting for 10 minutes, follow the procedure below and check the status of the device.

1. Use a USB cable to connect the UA-S10 to your computer.
2. Click the "Start" button, and then click "Settings."
3. Click "System," and then click "About."
4. In Related settings, click "Device Manager."
5. In the View menu, click "Devices by type".
6. Click "Sound, video and game controllers" or "Other devices" to display the UA-S10 device.
7. When the UA-S10 device appears, double-click it to open the "UA-S10 Properties" screen.
8. Under the General tab, check the "Device status" field.

If the message in this field is "This device is working properly.", the driver installation is completed.

Otherwise, the driver installation may have failed.

See other topics in Troubleshooting for driver installation problems.

 

Is your computer connected to Internet?

To install this driver, your PC must be connected to the Internet.

Check that your PC is connected to the Internet (for example by using a Web browser), and then install the driver again by following the steps described in the "Installation" section.

 

Reconnect UA-S10

The device recognition may have failed.

Disconnect UA-S10's USB cable and then reconnect it to your PC.

 

If Windows Update is running, you may not be able to install the driver.

When Windows Update is completed, install the driver again according to the Installation procedure.

 

Cannot select/use the UA-S10 device

Was the driver installed correctly?

The driver may not be installed properly.See the "Cannot install the driver" section.

If you cannot use UA-S10 after the driver is installed, reinstall the driver by following the procedure described in the "To reinstall" section.

 

Could the UA-S10 be in use by other software?

Exit all applications that are using the UA-S10, and disconnect/reconnect the USB cable of the UA-S10.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.

 

Is the UA-S10 WAVE device name displayed?

If the device name is not displayed, exit all applications that are using the UA-S10, and disconnect/reconnect the USB cable of the UA-S10.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.

 

Did the computer enter a Sleep mode while the UA-S10 was connected?

If the UA-S10 does not work correctly after resuming from Sleep mode, you should exit all applications that use the UA-S10, and then disconnect the USB cable of the UA-S10 and reconnect it.

 

Was the USB cable disconnected and reconnected while the UA-S10 was being used?

If the USB cable is disconnected and reconnected while the UA-S10 is in use, it may no longer operate correctly. If this occurs, exit all applications that are using the UA-S10, and disconnect/reconnect the USB cable of the UA-S10.

 

If the PC is started up with the UA-S10 still connected to the PC, the driver may not be loaded properly and you may not be able to use the UA-S10.

In such cases, connect the UA-S10 to another USB port or connect the UA-S10 after the PC starts up.

 

Make sure that access to the microphone is allowed

1. Click the "Start" button, and then click "Settings."
2. Click "Privacy & security," and then click "Microphone."
3. Turn the "Microphone access" switch to on.
4. Close the "Settings" dialog box.

 

Cannot change the sample rate from Driver Settings/Application.

During playback or recording, the sample rate cannot be changed in the Driver Settings dialog box.

Change the sample rate within the currently-used application, or quit the application and then change the sample rate in the Driver Settings dialog box.

 

Are you using another application?

During playback or recording using another application, the sample rate cannot be changed.

 

Is Settings opened in Windows?

If Settings is opened in Windows, it may not be possible to change the frequency.

 

Is the Windows Sound Control Panel open?

If the Windows Sound Control Panel is open, sometimes the sample rate cannot be changed.

 

If the Windows monitoring function is enabled, the sample rate cannot be changed.

Refer to "Could the Windows monitoring function be enabled?" and disable monitoring.

 

If the Microsoft GS Wavetable Synth is used, the sample rate cannot be changed.

Do not use Microsoft GS Wavetable Synth.

 

The screen indicates "Device currently used by another application." and driver settings cannot be made

Are you using another application?

The driver settings cannot be changed while it is being used by an application.

 

Is Settings opened in Windows?

If Settings is opened in Windows, it may not be possible to change the driver settings.

 

Is the Windows Sound Control Panel open?

If the sound control panel is opened in Windows, it may not be possible to change the driver settings.

 

If the Windows monitoring function is enabled, it won't be possible to change the driver settings.

Refer to "Could the Windows monitoring function be enabled?" and disable monitoring.

 

If Microsoft GS Wavetable Synth is used, it may not be possible to change the driver settings.

Do not use Microsoft GS Wavetable Synth.

 

No sound is heard; cannot playback or record

Was the driver installed correctly?

 

Could the UA-S10 be in use by other software?

 

Did you make settings as described in "Before you begin" so that the UA-S10 driver could be used?

The UA-S10 cannot be used unless you make these settings. Refer to the sections on "Before you begin."

 

Could you have entered Sleep mode during playback or recording?

If the UA-S10 does not work correctly after resuming from Sleep mode, you should exit all applications that use the UA-S10, and then disconnect the USB cable of the UA-S10 and reconnect it.

 

During playback or recording, did you disconnect and reconnect the USB cable?

If you disconnect and reconnect the USB cable during playback or recording, the UA-S10 will no longer be able to play back or record. Stop playback or recording, and then start playback or recording once again. If you are still unable to play back or record, quit all programs that are using the UA-S10, then disconnect/reconnect the USB cable of the UA-S10.

 

Try adjusting the audio buffer size of the driver

If the size of the driver's audio buffer is too small, sound may not be produced, or it may be impossible to carry out normal playback and recording.

In such cases, you should refer to "Changing/checking driver settings," and increase the size of the buffer.

 

Is the "Low Latency mode" checkbox selected?

If the driver’s audio buffer size is too small, or if the "Low Latency mode" checkbox is selected, there might be no sound, or you might be unable to play back or record normally.

Clear the "Low Latency mode" checkbox, and try increasing the "Audio Buffer Size."

 

Sound played by your computer is inaudible or too soft

Could you have turned down the volume of the device or application in the Volume Mixer?

The system's Volume Mixer lets you adjust the volume for each device or application.

1. Click the "Start" button, and then click "Settings."
2. Click "System," and then click "Sound."
3. In Advanced, click "Volume Mixer."
4. When Volume Mixer appears, adjust the volume.
5. Close the "Settings" dialog box.

Part of the playback is wrong: e.g., notes are broken off prematurely, or some notes are lost

Problems may be solved by making the settings shown below.

Try adjusting the audio buffer size of your software

If your software allows you to adjust the audio buffer size, try changing the setting.

Normally, clicks and pops can be eliminated by increasing the buffer size.

 

Try adjusting the audio buffer size of the driver

If your software does not allow you to adjust the buffer size, or if adjusting the buffer size in your software does not solve the problem, you may be able to solve the problem by changing the driver’s audio input/output buffer size.

Try adjusting the buffer size as described in "Changing/checking driver settings."

 

Windows Update

Try running Microsoft's Windows Update and update the system.

 

Check the Power mode settings.

1. Click the "Start" button, and then click "Settings."
2. Click "System," and then click "Power & battery."
3. Under "Power mode," select "Best performance."
4. Close the "Settings" dialog box.

"Performance Options" settings of System Properties

1. Click the "Start" button, and then click "Settings."
2. Click "System," and then click "About."
3. In Related links, click "Advanced system settings."
4. If a dialog box regarding User Account Control appears, click [Yes].

   *	If you are asked to enter the password of an Administrator account, sign in to Windows as a user whose Account Type is Administrator, then perform the settings again.

5. Click [Settings] of the Performance section, and then click the [Advanced] tab.
6. Select "Background services," and click [OK].
7. Click [OK] to close "System Properties."
8. Close the "Settings" dialog box.

Could the Windows monitoring function be enabled?

If the Windows monitoring function is enabled, the input sound might be heard in duplicate (doubled), or a feedback loop (oscillation) might occur.
If so, disable the Windows monitoring function as follows.

1. Click the "Start" button, and then click "Settings."
2. Click "System," and then click "Sound."
3. In Advanced, click "More sound settings."
4. In "Recording," select the device that you're using for input (such as UA-S10 "1-2"), and click "Properties."
5. Open the "Listen" tab, and clear the check box "Listen to this device."
6. Click [OK] to close "Properties."
7. Click [OK] to close "Sound."
8. Close the "Settings" dialog box.

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